Projects

Explore my case studies showing insights, strategies, and impact.

After Call Work

Support agents don’t just handle calls, they handle chaos.
My research revealed the hidden stress behind “after-call” work and inspired design solutions that make it smoother and more human.
Explore the case study to see what we discovered →

Conversational AI Software Integration Study

How usable is a new Conversational AI platform when it meets legacy software?
I baselined the experience using UX-lite scoring and expert PURE analysis, uncovering friction points in clarity, feedback, and efficiency.
See how these findings shaped a smoother, smarter integration →

Digital Citizen Study

Citizens shouldn’t need a map to navigate government services.
Through 120 interviews, I uncovered how scattered structures, complex language, and low trust created barriers to access.
See how research shaped a simpler, more human digital experience →

Expertise

Skilled at leading workshops, co-creation sessions, ideation & brainstorming workshops, guiding discussions, and helping cross-functional teams align around research findings.

Facilitation & Collaboration

Empathy & Active Listening

Creating space for honest conversations with users and stakeholders, ensuring every voice is heard.

Storytelling with Data

Turning complex research into clear, compelling narratives that inspire action with insight decks, research playbooks, journey narratives, and executive readouts.

Asking thoughtful questions and connecting dots between research insights and business priorities.

Critical Thinking

Prioritizing user-centered approaches and supporting teams in building research maturity.

User Advocacy

Usability testing, in-depth interviews, surveys, focus groups, social listening, A/B testing, card-sorting, tree testing, competitor analysis.

Research Methods

Affinity mapping, thematic analysis, trend identification, journey mapping, service blueprints, persona creation, defining a problem statement

Analysis & Synthesis

Miro, Dovetail, Qualtrics, UserTesting, Maze, Figma, Excel, Google Analytics

Tools

Mapping end-to-end experiences, identifying opportunities, visualizing future-state journeys

Service Design

Education & Experience

Led several generative and evaluative studies that shaped roadmap decisions for reducing feature development risks.

Partnered with PMs and designers to influence the external Resource Center design, resulting in huge measurable improvements.

Experience

Education

Identified usability issues in mobile banking app, leading to redesign that reduced error rates.

Delivered insights that informed rollout of the Housing Loans page driving higher mobile engagement.

Genesys Cloud Services - Sr. UX Researcher

Budapest Bank - Junior UX Researcher

Eötvös Loránd University - B.A. (2015–2018)

Interaction Design Foundation

• Design Thinking: The Ultimate Guide

• Data-Driven Design: Quantitative Research for UX

• UX Management: Strategy and Tactics

IdomSoft ZRT. - Sr. UX Researcher Contractor

Led end-to-end UX research for a large-scale governmental initiative to design a life events–based website aimed at simplifying public administration.

Collaborated closely with cross-functional teams to translate findings into accessible, user-centered information architecture and service flows.

Learn Service Design @ meet agency

Courses

• Service Design Coach - Genesys (in progress)

• Service Design Practitioner - Genesys

Communication & Media

Sociology

Budapest University of Technology and Economics - M.A. (2018–2020)

Curious to collaborate?

I’m always open to thoughtful conversations and love hearing new stories!